You will only need an email address to order. We recommend that you sign up for a TorbaStudio account so you can start adding your favorite items to your Wishlist. You can also order, track your request as a visitor, and subscribe at any time that suits you.
Please note: We only accept cash on delivery in Saudi Arabia.
We provide two currencies, US Dollars and Saudi Riyals, you can switch the currency in the currency exchanger option in the menu, your order will be charged in USD by default.
You have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched. All order cancellations must be sent to us via email quoting your name, order number and full address. We can then cancel your order and refund you. If, however your order has been dispatched you will need to return the order to us at your own expense.
If there is something missing from your order please email us giving us your name, your order number and what is missing. If the stock is available, we will send it out straight away. If the item is sold out, we will issue a refund for the missing items.
We aim to get your order right every time, but we do occasionally make mistakes. If the item, you received is not what you originally ordered or is faulty, please e-mail us giving us your name, order number and what you have received / the fault. We will then either send out the correct item or issue a refund if the item is no longer available. We will refund the shipping costs for returning the wrong items to us.
As soon as you place an order, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder or double check you entered your email address properly. If you still haven’t received it after 24 hours, please contact us on our customer service email. You might also find your order confirmation through your account page.
Once the transfer is complete, please make sure to send the transfer confirmation photo on WhatsApp
+966556147578 so that we can start the shipping process.
We ship worldwide.
If there is a delay with your order, we will contact you to let you know.
As soon as we have dispatched your order you will receive an order confirmation to your email which includes your tracking number and a link to track your tracking information. When clicked this will direct you to the relevant couriers’ website and your order status.
We try to get your orders to you in the outlined timescale but sometimes this is out of our control.
The couriers’ website should be able to give you information on your order status so please track it using
the link in your confirmation email and see what they say. You can contact or visit your local Post Office.
If the estimated delivery date has passed and there is no relevant information, please contact us on our customer service email.
Unfortunately, it is not possible to collect orders from our studio.
Torba Studio cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Note: in rare occasions custom agents may delay delivery of some packages.
If you refuse a shipment from Torba Studio, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Torba Studio. This amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned, and you will not be refunded.
If you cannot find the answer to your question here in the FAQ's page, then please head to our Contact Us page . You can drop us an email and we will reply to you as soon as possible.
Head to the top of the website and click the Sign-Up button. This will then guide you through setting up a Torba Studio account or you can Sign In if you already have one.
To subscribe to our newsletter just click on the Newsletter icon on the top of our page. To unsubscribe please follow the link at the bottom of the newsletter.
Will be available soon.
Our collections are all limited edition and some of the items on our website sell out quickly.
We do not usually restock but if something is very popular we might do. If you would like to find out whether a particular style is coming back in stock please contact us.